Important customer information

Right of return

The customer may return the delivered consumables stating the reasons within 14 days. The period begins with the receipt of the goods by the customer. Timely dispatch of the goods or the notice of withdrawal shall suffice to meet the deadline. The customer bears the cost of the return, unless we have supplied other than the ordered goods or defective goods. He is obliged to return the goods in a package or parcel and enclose a copy of the filled return slip.

We only accept unused and unopened merchandise in its original packaging, which do not exhibit signs of use and is not labelled and/or glued.

In case of return, we will give the customer a credit equal to the purchase price paid of the returned goods.